🇫🇷 Designed in Paris & Ethically Made since 2013

FREQUENTLY ASKED QUESTIONS


You have a question ? 

Here are our answers to the most frequently asked questions.

Are the leathers you use eco-friendly?

The leathers used for our collections are tanned in low-chrome

This tanning technique makes it possible to have beautiful leathers that are soft, resistant and good color fastness that respect the REACH international environmental standards. "Chrome 6-free", our leathers have no presence of this harmful chromic agent and strictly prohibited by international standards. The tanneries we work with only use European pigments that guarantee health and environmental safety. In addition, because it is important for us to offer you top-quality products with no concessions for the respect of people and the environment, we work exclusively with certified ISO Environment tanneries.

I have a crush on a bag but it is out of stock. Will it be available again soon?

Our collection is composed of permanent models with a restocking each season. So there is a good chance that your favorite bag will be back here very quickly. To make sure you do not miss it, subscribe to our newsletter to be informed of the restocking and to receive our exclusive offers.

What are your delivery times?

All orders are prepared and shipped with care from our Paris office within 48 hours (excluding Saturday, Sunday and public holidays). In case of rush periods, it may happen that it will be slightly delayed. 

 Once shipped, the delivery time depends on the carrier selected.

For information :

• Standard delivery: time estimation between 7 and 10 days

• Express: time estimation between 24-72 hours

I have not received my order yet. Where is it?

All shipping options offer real-time tracking of your delivery. 

In case of a delay in delivery, please contact the carrier directly with the tracking number received. If your package has not been delivered within 15 days of your order, please contact us.

What is the product warranty ?

Our bags are guaranteed up to 6 months after the dateof purchase ordered online.

To view all of our answers to all of your questions, the entire FAQ can be found right here.
If you have not found the answer to your question, contact us using the form below.

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